Managed IT Services Cleveland: Ex...

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Managed IT Services Cleveland: Expert Solutions Your Business Actually Needs

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Managed IT Services Cleveland

Why Cleveland Businesses Need Managed IT Services

Cleveland businesses struggle with unique technology challenges that can substantially affect their growth and day-to-day operations. The digital world keeps changing, and local companies find it hard to keep up with faster-moving IT needs while running their core business.

Common IT challenges faced by local businesses

Technology plays a vital role in business success, yet many Cleveland organizations face big obstacles in this area. A complete survey of Cuyahoga County businesses shows that nearly three-quarters saw lower sales or revenue during the pandemic. Even more concerning, over 70% of businesses say costs stop them from using technology to grow their operations.

Cleveland businesses face many complex IT challenges:

  • Network service quality issues: Internet connectivity problems top the list of technology challenges for local businesses. Slow speeds, lost connections, and weak Wi-Fi networks come up often.
  • Cybersecurity vulnerabilities: Ransomware attacks jumped by 350% and business email compromise cases grew by 250%. This puts Cleveland businesses at serious risk.
  • Talent shortages: Just 37% of Ohio’s workforce has the post-secondary education needed for modern IT roles. This makes finding qualified staff difficult.
  • System downtime costs: Each minute of IT downtime costs businesses $5,600 on average. Small and medium businesses can’t handle such a big expense.

Cleveland’s economy shows a 2.9% unemployment and 2% business growth rate in the last year. This growth needs solid IT support to keep moving forward.

Why in-house IT isn’t always enough (and you need Managed IT Services Cleveland)

Many businesses try to handle these challenges with in-house IT departments. This approach often falls short for several key reasons.

Small internal IT teams often get swamped with daily user support and troubleshooting. This leaves little room to plan technology strategy or create new solutions. Such a reactive approach holds businesses back from using technology to get ahead.

In-house IT departments also get pricey. Beyond paying salaries, companies need to cover benefits, training, hardware, and software licenses. These costs hit small and mid-sized businesses with tight budgets especially hard.

The biggest risk comes from depending too much on key staff members. A business can face major disruptions when someone with critical knowledge leaves. This problem gets worse with today’s IT talent shortage – 54% of companies say they can’t find the in-house IT talent they need.

In-house teams usually lack expertise in specialized areas like cloud computing, cybersecurity, or compliance. These skills matter more as regulatory requirements keep growing.

Benefits of outsourcing IT in Cleveland

Cleveland businesses gain clear advantages by outsourcing their IT services. Managed IT services help companies save money. Working with a managed services provider lets organizations access top-tier IT expertise without the costs of full-time staff.

Quick response times make a big difference too. Quality managed IT providers in Cleveland typically respond within 15.6 minutes to support issues. They solve problems in about 18.5 minutes, getting businesses back to work fast.

Managed IT firms bring valuable specialized knowledge to the table. These teams work with different technologies across many industries. They stay current with new solutions and best practices. This expertise helps Cleveland businesses in healthcare, finance, and manufacturing follow important rules like HIPAA, PCI DSS, CMMC 2.0, and other frameworks.

Best of all, outsourcing IT lets Cleveland businesses focus on what they do best. Company leaders and staff can work on growing the business and helping customers instead of fixing technical problems.

Managed IT services also grow with your business. Companies can adjust their IT resources as needed without hiring or letting go of staff. This flexibility works well in Cleveland’s growing business environment.

What Makes a Great Managed IT Provider in Cleveland

“The Team at CTMS IT really knows their stuff! Super Fast! ” — Dan Stark, Partner – AltaStreet

Picking the right technology partner plays a significant role in helping businesses succeed in today’s digital world. Cleveland’s best managed IT providers stand out with specific qualities that bring real value to their clients.

Local presence and fast response times

Despite our remote-first world, IT providers with a strong local Cleveland presence still make a big difference. System failures or security incidents need technicians who can reach your location quickly. Cleveland’s top IT providers respond to support issues in just 15.6 minutes and resolve them in 18.5 minutes on average.

Local IT companies are a great way to get insights about Cleveland’s business scene and infrastructure challenges. They know how to handle city-specific problems well – from dealing with local internet providers to fixing neighborhood connectivity issues.

A local presence brings clear benefits:

  • On-site support when remote fixes don’t work
  • Quick emergency response during outages
  • In-person strategy meetings
  • Better coordination with local vendors and partners

Cleveland-based IT firms also understand the local economy and what businesses need in manufacturing, healthcare, legal, and professional services.

Certifications and technology partnerships

Great managed IT services come from ongoing learning and solid relationships with tech manufacturers. Cleveland’s premier IT providers show their expertise through certifications and strategic collaborations with vendors.

Top providers partner with big names like Microsoft, Cisco, Dell, HP, and specialized cybersecurity companies. These connections help them offer enterprise-grade solutions at better prices. Their technical staff stays current with the latest technologies.

Respected Cleveland IT companies hold important certifications like:

  • Microsoft Certified Partner status
  • CompTIA certifications (Network+, Security+)
  • Cisco networking certifications (CCNA)
  • Microsoft solutions expertise (Office365, Exchange, Active Directory)
  • Cybersecurity certifications for CMMC compliance

These credentials prove real expertise in technologies that protect and improve business operations. Businesses should check if potential IT partners have current certifications that match their industry needs.

Client reviews and case studies

Nothing shows an IT provider’s quality better than what their clients say. Cleveland’s exceptional managed service providers share clear success stories and detailed case studies that show how they solve real business problems.

Client retention rates tell you a lot about service quality. Cleveland’s elite providers keep impressive stats, with some holding onto more than 97% of their clients. Client satisfaction scores reach 98.3% among top providers, showing reliable service delivery.

Case studies from Cleveland businesses prove how managed IT services create real value. Success stories often highlight:

  • 75% fewer IT disruptions within three months
  • 99.99% uptime for critical systems
  • Better compliance with industry rules
  • Big savings compared to in-house IT
  • Stronger security and fewer vulnerabilities

Companies should ask for Cleveland-specific references in their industry before choosing an IT partner. This feedback shows how providers handle relationships, fix problems, and keep their promises over time.

Without doubt, Cleveland’s best managed IT providers mix local know-how, proven technical skills, and a solid track record of client success. They build partnerships that push businesses forward instead of just fixing tech problems.

CTMS IT: A Trusted Managed IT Services Provider in Cleveland

CTMS IT has been Cleveland’s premier managed IT services provider for over 10 years. We offer businesses of all sizes complete technology solutions that match their specific needs. Our company stands apart from typical IT support providers by delivering enterprise-class services designed for small to medium-sized businesses at budget-friendly rates.

Our mission and local roots

CTMS IT’s mission is simple: we deliver enterprise-class information technology services designed specifically for small to medium-sized businesses while keeping costs under control. This philosophy guides our approach to everything from daily support to strategic planning.

Since 2008, CTMS has served Cleveland and Akron businesses and grown into a full-service IT firm with strong community ties. Our core team of 40 professionals knows the unique challenges Cleveland businesses face – from manufacturing companies in industrial areas to healthcare providers managing complex compliance requirements.

As a locally-owned business, we’ve grown with the Cleveland business community. We generate an annual revenue of $4.60 million while staying committed to tailored service. Our local presence means we’re not just your IT provider—we’re your neighbors who truly understand Cleveland’s business scene.

What sets us apart from other Cleveland IT companies

Three core principles make CTMS different from other IT companies in Cleveland Ohio:

Partnership approach: We become part of your business team. We strengthen your strategies and provide innovative tools to maximize profitability, mobility, and uptime. We go beyond problem-fixing – we understand your business goals and recommend IT strategies that match your vision.

Complete service offerings: We go beyond basic help desk support to deliver full solutions including:

  • 24/7 emergency support via phone and remote desktop
  • Disaster recovery and business continuity planning
  • Advanced cybersecurity with immediate threat monitoring
  • Cloud migration and hosting services
  • Virtual CIO resources for strategic planning

Industry-specific expertise: CTMS has developed specialized knowledge in key Cleveland industries:

  • Healthcare facilities (HIPAA compliance expertise)
  • Legal firms (document management systems)
  • Government agencies (security protocols)
  • Automotive dealerships (dealer management systems)
  • Manufacturing (industrial automation security)

Ready to Take Control of Your IT? Let’s Talk. Whether you’re facing cybersecurity concerns, compliance challenges, or just tired of slow IT support — CTMS IT is here to help. 15.6-minute response time 24/7 security monitoring & AI-powered threat detection! Local support in Akron, Columbus, Dayton & San Antonio

Client success stories

Client outcomes tell the true story of any managed IT provider. Cleveland businesses of all types have transformed their operations through CTMS partnerships:

Automotive sector transformations: CTMS has implemented complete solutions for major automotive groups including Pat O’Brien Chevrolet, Regional Superstores, and Montrose Auto Group. Our work included immediate data protection and improved dealer management system security that led to simplified operations and better efficiency.

Healthcare innovations: Cleveland’s healthcare organizations rely on CTMS’s expertise in secure, HIPAA-compliant IT infrastructure. Our cloud-based email migrations and electronic medical record system implementations have improved operational efficiency while maintaining strict compliance requirements.

Manufacturing efficiency: Local manufacturing clients have boosted production efficiency through our automation workflows and secure network implementations. Pease & Associates trusts CTMS with their critical IT infrastructure.

A client’s words capture the CTMS difference: “CTMS manages everything in our IT environment… Anyone in our company can contact them to reach a trustworthy technician who will provide professional support to bring any issue we may have to a resolution, 24/7.”

CTMS delivers more than just IT support to Cleveland businesses – we provide complete technology management that propels development, improves security, and eliminates typical IT headaches. Our team creates custom solutions to help your organization thrive in today’s digital world.

Core Managed IT Services We Offer

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Image Source: Park Place Technologies

Modern businesses need reliable IT support to maintain operations and stay competitive. Our Cleveland-based managed IT services eliminate technology headaches. This allows you to concentrate on growing your business.

24/7 helpdesk and remote support

Your business stays operational with our round-the-clock help desk support. Most IT providers only work during business hours. Our Cleveland team assists you whenever you need help.

Our help desk services include:

  • Remote troubleshooting with secure desktop access to fix problems right away
  • Overnight support from trustworthy engineers who know your systems
  • Fast-acting support teams that solve issues in just 18.5 minutes on average
  • Tiered expertise levels to match specialists with your specific issues

Our help desk team spots potential problems before they affect your operations. This approach reduces business disruptions and saves time and money.

Cybersecurity and threat monitoring

Small and mid-sized businesses face more cyberattacks than large corporations. Cleveland businesses are increasingly vulnerable to ransomware, cyberattacks, and phishing schemes.

We protect your organization through these detailed cybersecurity services:

Proactive cyber threat monitoring guards your network against emerging threats. We use threat intelligence and machine learning to find weak spots and hidden security risks by collecting data about potential threats from various sources.

Advanced security frameworks combine managed firewalls, intrusion detection, malware protection, and vulnerability scanning. These create multiple protective layers.

Up-to-the-minute monitoring by dedicated security analysts spots and stops suspicious activity before damage occurs. Our vigilant team protects your systems 24/7/365.

Cloud services and data backup

Data loss can destroy businesses. Many organizations lack strong backup solutions. We safeguard your critical information through smart cloud services and data protection strategies.

Our technology backs up data every 15 minutes. This minimizes potential losses from system failures. We quickly recover files, folders, partitions, mailboxes, and databases.

Your business information stays safe in highly secure, encrypted offsite data centers. Hardware Independent Restore helps quick recovery to the same system, different hardware, or virtual environments.

Compliance and risk management

Businesses in every industry face increasing regulatory requirements. We help you handle these complex demands through our compliance and risk management services.

The right strategies alleviate, transfer, or prevent losses to keep operations running. Our team works with all organizational units to identify, document, improve, and oversee critical processes for regulatory compliance.

We specialize in key compliance frameworks like HIPAA for healthcare, CMMC for defense contractors, and PCI DSS for payment processing. This expertise helps prevent expensive penalties and data breaches.

IT infrastructure management

Strong IT infrastructure supports every successful business. Your technology will always support operations with our infrastructure management services.

We monitor event logs for critical errors and optimize memory, processor, and disk resources for peak performance. Regular firmware updates and patches keep each infrastructure component running efficiently and securely.

Our team manages servers, workstations, networks, backup systems, and wireless infrastructure. This detailed approach ensures all parts of your technology ecosystem work together naturally to maximize uptime and productivity.

Cleveland businesses get enterprise-class IT support through these core services. We help you make use of technology as a competitive advantage instead of dealing with constant IT challenges.

Tailored IT Solutions for Cleveland Industries

Cleveland industries face unique tech challenges that need specialized IT solutions. They require more than standard support – they need tailored approaches that match their compliance requirements, operational needs, and security concerns.

Healthcare

Healthcare providers in Cleveland work under strict regulations that need specialized IT support. HIPAA compliance is their main goal, which requires secure systems to handle protected health information. Their IT solutions must include detailed access control, user authentication protocols, and secure email systems.

Medical practices rely on properly configured Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems. These systems are the foundations of quick operations. Top providers support platforms like Epic, eClinicalWorks, and Athenahealth fully and help them work smoothly with billing and scheduling tools.

Healthcare cybersecurity needs constant watchfulness because patient data breaches can severely damage finances and reputation. Evidence-based solutions include live monitoring by dedicated security analysts who spot suspicious activity before any damage happens.

Legal and professional services

Law firms and professional service organizations tackle unique technology challenges in document management, client confidentiality, and information security. Their sensitive client data makes them prime targets for cybercriminals.

Legal IT support in Cleveland focuses on case management efficiency, secure document storage, and reliable client communication systems. Leading providers set up resilient cybersecurity measures. These include encryption, access controls, and intrusion detection to protect client information.

Professional service firms don’t deal very well with balancing state-of-the-art technology and simple IT support needs. Their IT solutions must follow legal and ethical rules about client confidentiality. This lets lawyers concentrate on case management instead of tech issues.

Manufacturing and logistics

Manufacturing IT needs are nowhere near standard business support requirements. Industrial settings need live system monitoring, cybersecurity resilience, and smooth integration between IT and operational technology (OT).

Manufacturing IT solutions that work include:

  • IoT device integration for live production monitoring
  • SCADA systems for automated controls
  • AI-driven analytics for predictive maintenance
  • Sensor-based tracking for logistics and quality assurance

The manufacturing IT world keeps changing. The Cloud Manufacturing market will grow from $72.20 billion in 2024 to $211.70 billion by 2032. Cleveland manufacturers are moving to cloud solutions to boost collaboration, flexibility, and security across operations.

Cleveland manufacturers depend on specialized software that needs dedicated support, including AutoCAD, CIMCO, JobBOSS, Solid Works, and EPICOR. Quality IT providers make sure their technicians know these critical manufacturing applications well.

Non-profits and education

Non-profit organizations often work with tight budgets but still need strong IT systems to achieve their goals. Many don’t know about discounted (and even free) software and services available just for their sector.

Educational institutions balance security needs with open, collaborative learning environments. Both sectors need IT partners who understand their budget limits and how they operate.

Non-profit IT support works best when it maximizes available discounts, creates all-inclusive IT plans for limited budgets, and develops long-term tech strategies. Many Cleveland non-profits lack detailed technology roadmaps, which makes strategic IT planning services valuable.

Non-profits and educational institutions can use managed IT providers to set up hybrid work models, secure remote access, and cloud-based collaboration tools. These tools boost their capabilities despite limited resources.

Industry-specialized IT solutions help Cleveland businesses tackle their unique challenges effectively. This ensures technology supports their core missions rather than getting in the way.

How We Ensure Security and Compliance

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Image Source: Secureframe

Security threats never stop evolving. Cleveland businesses need strong protection. CTMS IT has built complete security and compliance strategies that protect your data and meet industry regulations. Our layered approach will give a solid shield against new threats.

Proactive threat detection

Good security needs constant watchfulness. Our advanced threat detection systems monitor your network to spot suspicious activities. We identify weak points before attackers can use them. Our Security Operations Center (SOC) team watches your systems around the clock. They send immediate alerts that let us respond to security issues fast.

We go beyond basic monitoring with state-of-the-art threat intelligence that studies attack patterns. This helps us be proactive by predicting new criminal tactics. Our systems use smart intrusion detection to flag unusual network behavior and next-generation firewall protection.

The numbers tell the story. Our clients face substantially fewer security incidents. We solve threats in just 18.5 minutes on average, which keeps your risk window small.

Data encryption and backup

Data protection is the life-blood of our security approach. We use strong encryption for stored and moving data to keep your sensitive information safe throughout its journey. This encryption acts as a vital shield against unauthorized access, especially when handling client secrets or intellectual property.

Our backup strategy is just as crucial. Our technology saves data every 15 minutes, which greatly cuts down possible data loss during system problems. We store these backups in secure, off-site locations away from your network to protect against ransomware attacks.

Our disaster recovery options are a great way to get back up quickly. You can restore to the same system, different hardware, or virtual environments. This flexibility keeps your business running whatever the situation. Everything stays backed up and stored safely off-site.

HIPAA, CMMC, and other compliance standards

Cleveland businesses face increasingly complex compliance requirements, especially in regulated industries. Our team knows the ins and outs of major compliance frameworks. These include HIPAA for healthcare, CMMC for defense contractors, and PCI DSS for payment processing.

We help arrange critical documentation, check your readiness, and guide your compliance strategy. Our experts work with your team to handle controls in your Plan of Action & Milestones (POA&Ms). We also help with yearly self-assessments.

Healthcare providers get the strict controls needed for protected health information under HIPAA rules. This includes proper encryption, access controls, and audit trails. Defense contractors benefit from our role as a CMMC C3PAO (Certified Third-Party Assessment Organization). This puts us in a unique position to prepare you for certification.

Flexible Pricing and Support Models

Cleveland businesses can make smarter technology investments by learning about IT service pricing options. Our service models adapt to your organization’s budget and specific needs.

Flat-rate vs. pay-as-you-go

Flat-rate IT services give you predictable monthly expenses with all-inclusive support at a fixed fee. This model comes with several benefits:

  • Budget certainty with consistent monthly payments whatever the number of issues
  • Proactive maintenance that stops problems before they affect operations
  • Unlimited support with no surprise fees for service calls
  • Faster response times because providers want to solve issues quickly

Pay-as-you-go (or “break-fix”) billing charges you only when you need help. It might seem economical at first, but costs more during system failures or security issues. Studies show that almost half the organizations using managed services cut their yearly IT costs by 25% or more with flat-rate models.

Co-managed vs. fully managed IT

Co-managed IT services build a partnership between your team and external experts. You keep control while getting specialized support with this flexible setup.

Your in-house staff handles day-to-day operations while we take care of network infrastructure, cloud services, and cybersecurity. This setup lets you get expert help, scale resources as needed, and use enterprise-level tools without high costs.

Fully managed IT handles all your technology needs. This option suits businesses without an IT team or those who want their technical resources to focus on strategic projects.

Custom packages for SMBs and enterprises

Cleveland businesses need different technology solutions based on their size and growth stage. Our service packages reflect these differences:

Small businesses get simple plans that cover essential support, cybersecurity, and cloud services at affordable rates. These packages include 24/7 helpdesk support, endpoint protection, and patch management.

Enterprise packages feature advanced security protocols, compliance management, and dedicated virtual CIO services. These organizations appreciate our flexible management options and can choose between co-managed or fully managed IT services based on their resources.

Our approach stands out because we design custom solutions around your business goals instead of pushing standard packages.

How to Choose the Right Managed IT Provider Near You

Choosing the right IT partner needs research and smart evaluation. Smart decisions today will help you avoid getting pricey mistakes tomorrow.

Questions to ask during evaluation

Start by asking about their response time guarantees—leading providers deliver support in 15.6 minutes or less. You should get clarity about their resolution speed, which averages 18.5 minutes. Their industry expertise matters, especially when you have healthcare, manufacturing, finance, or your specific sector needs.

Your data security deserves attention. Ask direct questions like “What controls do you have in place to protect my data?” and “Have you been SOC audited?”. On top of that, check their technology partnerships and certifications with major vendors like Microsoft, Cisco, and Dell.

Red flags to avoid

Look out for providers who don’t have clear Service Level Agreements (SLAs)—this shows they might dodge accountability. Emergency response times over 30 minutes should raise concerns. Hidden fees, unclear pricing, and reluctance to share client references are other warning signs.

Stay away from vendors who try to trap you in proprietary systems or rigid long-term contracts without escape routes.

Checklist for comparing providers

  • Local presence with physical office location
  • Complete cybersecurity roadmap and documented processes
  • Client testimonials from businesses like yours
  • Clear pricing without hidden fees
  • Industry-specific experience and compliance knowledge

👉 Schedule your FREE IT Consultation. No pushy sales talk — just real answers from Ohio-based experts who know your industry and goals.

Conclusion

Technical issues shouldn’t stop your Cleveland business from reaching its full potential. The right managed IT services partner can turn your technology from a constant worry into a competitive edge. Cleveland businesses face unique challenges. From cybersecurity threats to compliance requirements, these issues need specialized expertise that most in-house teams can’t provide.

CTMS IT is different. We’re a local provider who knows Cleveland’s business world inside out. Our team brings enterprise-level solutions tailored for small and medium-sized businesses at budget-friendly rates. On top of that, our 15.6-minute average response time will give you peace of mind that your critical systems stay up and running.

Your industry doesn’t matter – healthcare, manufacturing, legal services, or others. We adapt our solutions to fit your specific tech needs. Our flexible pricing lets you pick a plan that matches your organization’s structure and goals perfectly.

Technology should help your business grow, not slow it down. Cleveland businesses need IT support that brings together local presence, industry knowledge, and quick service. Our decade-long journey has built strong relationships across Northeast Ohio. We’ve delivered real results for our clients consistently.

Want to see what reliable IT support feels like? Let’s talk. Reach out today for a free consultation and find out how the right tech partner can reshape your business operations. Your success is our main goal – because thriving Cleveland businesses make our whole community stronger.

FAQs

Q1. What are the key benefits of managed IT services for Cleveland businesses? Managed IT services provide Cleveland businesses with cost-effective access to enterprise-level IT expertise, 24/7 support, enhanced cybersecurity, and the ability to focus on core business operations rather than technology issues. They also offer scalability, proactive maintenance, and specialized knowledge in areas like compliance and cloud computing.

Q2. How do managed IT services improve cybersecurity for local companies? Managed IT services enhance cybersecurity through continuous threat monitoring, implementation of advanced security frameworks, real-time threat detection, and rapid incident response. They also provide proactive measures like regular security audits, employee training, and implementation of the latest security technologies to protect against evolving cyber threats.

Q3. What industries in Cleveland can benefit most from managed IT services? While all industries can benefit, healthcare, legal and professional services, manufacturing, and non-profit organizations in Cleveland often see significant advantages from managed IT services. These sectors face unique regulatory compliance requirements, specialized software needs, and complex operational challenges that managed IT providers are well-equipped to address.

Q4. How do managed IT services handle data backup and disaster recovery? Managed IT services typically implement comprehensive data backup strategies, including near real-time backups (as frequent as every 15 minutes), secure off-site storage, and encryption for data at rest and in transit. They also provide disaster recovery solutions with capabilities for quick restoration to various environments, ensuring business continuity in case of system failures or catastrophic events.

Q5. What should Cleveland businesses look for when choosing a managed IT provider? When selecting a managed IT provider, Cleveland businesses should consider factors such as local presence, industry-specific expertise, response and resolution times, comprehensive service offerings, strong client testimonials, and transparent pricing models. It’s also important to evaluate their cybersecurity capabilities, compliance knowledge, and technology partnerships with major vendors.

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If you’re considering ditching your old phone system for a VoIP, you may be wondering if it’s really worth the switch. Learn how the two systems compare.

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Voice over Internet Protocol (VoIP) technology reduces expensive telephone bills while simplifying workplace communication in the process. 

Get ready to say goodbye to traditional phone systems. The internet is becoming more important by the day and it continues to transform our everyday lives. For businesses, the way employees communicate has completely changed and that is mainly attributed to VoIP technology.  

VoIP-The Ultimate Business Phone Solution 

VoIP, otherwise referred to as Internet telephony, is the staple telephone service for companies all over the world. When it comes to business phone systems, VoIP technology is the gold standard as it offers a number of features that can help make our lives easier. Here are four of the primary areas that it aids businesses with: 

Improve Flexibility and Mobility

VoIP phones do a lot more than just give employees the ability to make speedy telephone calls. Users can integrate their favorite software programs including email, conference calling, and instant messengers. With a VoIP service, you can speak to someone over the phone while accessing other applications simultaneously. And the best part is that you can do this from virtually anywhere. More business may need to be performed outside of the office, but that’s not an issue when you have a VoIP calling plan. Just find access to an internet signal and dial long distance phone calls without the fear of racking up expensive telecom bills.

Enhance Productivity

VoIP telephone systems make multitasking easier than ever before. These sophisticated telecom solutions provide innovative ways for team members to collaborate on certain projects. Users are able to share documents with respondents, even while they are conversing on the phone. Additionally, you’ll be able to conduct virtual meetings with multiple people by dialing into the intuitive video conferencing system. And with a VoIP system from CTMS, you can expect only the clearest sound quality. We work tirelessly to simplify workplace communication with solutions that eliminate distorted connections, lagging internet transmissions, and dropped calls.  

Reduces Labor and Improves Safety 

No longer are you responsible for hardwiring a phone system to an expensive line. Installing a VoIP system is a seamless procedure. The phone connection process only takes a few minutes because all you need is the right platform and a strong internet signal. And since VoIP cuts down on electrical cabling, the number of fire hazards dramatically fall. Finally, VoIP technology is scalable, meaning that it aligns with any vertical movement that your company might endure. Administrators can add new workstations with minimal hassle and little expense.

Boosts Cost Savings

VoIP plans are much more affordable than any landline service would be able to provide. Don’t expect to see your phone bills skyrocket with outrageous fees. Customers pay a fixed cost every month and that’s only for the features that they sign up for. Some features can be added with no additional charges attached. And with VoIP, international rates are lower than ever. You won’t be responsible for paying for the minutes used. Instead, administrators will be responsible for covering one-time fees every time that a workstation needs to be added to the network. This alleviates tremendous financial stress as businesses will have more freedom to make long-distance phone calls.

Call CTMS to Take Advantage of the Best VoIP Solution

Computer Technology Management Services is your ultimate source for business phone solutions in Ohio. We are a team of problem solvers with more than 11 years of industry-leading experience under our belts. Every day, we make a relentless commitment to help businesses create the most efficient working environment. If you are in the market for a highly-functional phone system for an affordable price, then contact CTMS to learn all about our sophisticated VoIP solutions. Give us a call to schedule a free consultation with one of our certified experts!

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When it comes to business telecommunications, you’ll need a reliable phone system to do a lot more than just make phone calls. 

We’ve come a long way since the traditional landline was introduced to the world decades ago. Technology continues to revolutionize the way we do business, and our telecom systems play a vital role in our everyday lives. 

Conducting business calls is only one small part of the many things we all deal with each day. Whether you own a small business that’s just starting out or you run an established company, it’s important to support your team with a business phone solution that has all of the capabilities they need.

This blog will show you what the must-haves are in business telecom technology. 

What You Need From a Business Phone Solution 

If you’re a business owner, you have a lot of responsibility on your plate. You have to make a number of important decisions, starting with which telecom provider you want to partner with. But it’s not just the calling plan that you need to worry about. The level of service is crucial, but you also need to make sure that the necessary resources are in place. 

To really maintain an edge, you must have a cloud-based phone system that’s equipped with the following features:

VoIP Transmissions

If you haven’t heard of Voice over Internet Protocol (VoIP) technology, you might be a few steps behind. VoIP is today’s most prominent form of business telecom technology. It’s no longer necessary to have an analog receiver to communicate with customers, teammates, or business partners. This IP phone system is supported by the power of the internet. 

Using a business VoIP service, you can gain an edge with:

  • An easier ability to scale
  • More mobile controls
  • Less maintenance and hardware
  • Fewer wires and headaches
  • Multiple communication outlets

PBX-Friendly

VoIP phones come in a few varieties, but a private branch exchange (PBX) system is the cream of the crop. This virtual phone system can be hosted onsite or from a remote location such as your telecom provider. If you’re in the market for a small business phone solution, opting in to a hosted PBX plan may be your best option. Your telecom provider supports you with everything you need, giving you the ability to take advantage of all of the basic VoIP features for a very low price point. Users can control these features remotely. 

By logging in to your administrative portal, you can:

  • Manage the extensions in your network
  • Enable call forwarding and do-not-disturb capabilities
  • Activate conference calling settings
  • Contact auto attendant support

Powerful Internet Connectivity

An internet connection is a vital element for your business phone system. The internet allows you to transmit voice data in digitized packets. This gives you more bandwidth for your data to travel through. And the more bandwidth you have to work with, the faster your voice data will travel. 

The internet is also a critical factor in your call quality. Digitized packets keep your data compartmentalized so it doesn’t break off into an undesignated sound outlet. As a result, you’ll experience better audio quality. 

Reliable Phone Numbers

You can’t do much if you don’t have a phone number assigned to each device on your system. But that doesn’t mean you have to get a new number for every device you have to install. Businesses can keep the same number and add extensions any time they free up a new workstation. And since there are very few wires to untangle, you won’t have to deal with a frustrating connection. Just contact your telecom provider and let them know you have a new team member to bring on board. They’ll be responsible for getting your phone connected.

Flexible Endpoints

Today’s business phone technology depends heavily on endpoints. An endpoint is used to receive and send voice communications. Endpoints optimize the work of your internet signal, making it more flexible for data to travel from one outlet to the other without experiencing service interruptions. The most popular forms of endpoints are IP office phones, softphone apps, and mobile smartphones. 

Discover Your Treasure of a Phone System 

When it comes to business technology, CTMS is the gold standard. Our team works tirelessly to make your office environment as efficient as possible. Whether it’s VoIP technology, managed IT support, or cybersecurity, you can always count on CTMS to keep your team ahead of the curve. 

When you’re ready to take your business to the next level, contact us to set up your free consultation with one of Ohio’s brightest technology professionals! 

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How to Choose the Right Business ...

A buyer’s guide to more effective communication, higher levels of productivity, and a tremendous amount of cost savings.

Years ago businesses relied on traditional trunk phone systems and no one batted an eye. Needless to say that the telecom industry has made a dramatic change since those times. Nowadays, this is considered obsolete and completely useless.

In today’s age of virtual technology, businesses need a reliable phone system that is user-friendly, easy to set up, and comes with a multitude of functions. You also need technology that aligns with your overall business model. This can be a difficult thing to look for, but fortunately, the perfect solutions do exist.

When it comes to business telecommunications, there are two primary solutions to consider:

  1. Voice over Internet Protocol (VoIP): multi-line phone systems supported by internet connectivity.
  2. Unified Communications (UC): Phone systems that are activated using cloud-based technology.

Both of these solutions bring a lot to the table, but you could only choose one option to fit the mold of your business. So how exactly are you going to make that decision? That’s what we’ll cover in this blog.

How to Hunt Down the Perfect Phone System for My Business

You really can’t go wrong with either VoIP or UC, but each phone structure comes with its unique collection of benefits. It really just depends on what your business needs most, but the first step is to find the right telecom provider to work with.

There are certain criteria that have to be covered so make sure that your telecom provider has the ability to:

  • Serve you with the right technology
  • Help any size workforce
  • Is able to provide customer service whenever needed
  • Support your company’s overall mission
  • Provide support that doesn’t break your budget

Once you’ve found the perfect partner, it’s time to deploy the right system for your team. These are the key things to look for when searching for a new business phone system:

Ability to Scale

When searching for a phone system, it’s important to take vertical movement into account. Whether you are running a small startup company or a corporate enterprise, you’ll need a system that gives you the ability to add or subtract phone lines. With a VoIP or UC system, you’ll be able to do this with ease. There are no location assignments that you’ll have to worry about. VoIP phone systems are user-based, meaning that if you need to add a new phone line to a different desk location, you’ll be able to do that without having to deal with a long set up. UC systems also work in a similar fashion. All data can be accessed through the cloud, so you don’t have to worry about getting your phone number changed, or planning an installation with your telecom provider. As long as you have the right equipment, you’ll be able to activate your employee’s new phone in practically no time.

Mobile Integrations

Wireless technology continues to dominate the world of business telecommunications. In today’s age, more and more business is performed on-the-go. Employees need an affordable and efficient way to communicate with others when they are traveling for business. Many times, you’ll probably have to make long-distance phone calls to relay some details to your team, and if you do this on your personal cell phone, then it can rack up your minutes on your data plan, thus resulting in more expensive telecom bills. Don’t expect to experience this issue with UC or VoIP. Most modern systems are compatible with smartphones. As long as you have access to a strong internet signal, you’ll be able to login to your network, dial in, and hold a business call with anyone on your team.

User-Friendly Controls

When it comes to business telecommunications, simplicity is key. Yes, it helps to have a state-of-the-art phone system, but sometimes there is such thing as “too much sophistication.” If you have to spend hours training your employees on how to use their phones, then you may need to adopt something that is more user-friendly. The office is not a place for inefficiency in any way, shape or form. VoIP and UC are very robust, but they are simple to set up and use. These multi-line solutions come without a lot of wires and frustration. Just plug it in and check out the phone directory that your company sets you up with.

Various Communication Outlets

In today’s age of digital technology, it’s best to have a variety of communication options. While it’s important to have an efficient way to make phone calls, that may not always be the most efficient way to get in touch with someone. Bottom line is that you can’t expect to reach everyone on the phone every time that you need to speak to them. With UC or VoIP, you’ll gain the ultimate leg up. VoIP phones come equipped with a variety of communication applications including video conferencing, auto attendant support, and voicemail to email conversions. In order to streamline communication in the office, UC systems take things a step further. Not only will you have the same features that come with VoIP technology, but you’ll also get to take advantage of instant messaging platforms to help make workplace communication so much easier.

Affordability and Cost Savings

Cost is usually the biggest concern when shopping for new phone systems. Telecom bills can get pretty costly as it is, so you want to find a solution that doesn’t break your budget. Since there isn’t a lot of maintenance with VoIP or UC, you can expect very low service charges. As an added bonus, you’ll also get the expert guidance from your managed service provider. They’ll be able to work with you to get you set up with only the features and equipment that you need. In the long, run this will help you save a lot of money for years to come.

Set Your Business Up For Success With CTMS

When it comes to business telecommunications, there is no one better to have in your corner than an expert from Computer Technology Management Services. We offer the industry’s most sophisticated business phone services and managed IT solutions. Whether it’s VoIP or a cloud-hosted PBX system, you can always count on our team to set you up with a solution that makes perfect sense.

With CTMS by your side, you can expect a more efficient and productive working environment. Schedule a free consultation with our team and we’ll show you why.

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