Business telephone technology has evolved incredibly fast over the last few years. It would be best to understand the benefits and drawbacks of the services before deciding between VoIP vs. landlines.
How to Choose the Right Business Phone System
It is hard to imagine a company that doesn’t need a phone system in today’s business atmosphere. Even as digital communication continues to grow in popularity, there is still a need for over-the-phone contact. As business telephone technology continues to evolve, choosing the best business phone system for your company gets a bit trickier. Understanding your needs and the capabilities of VoIP vs. landlines helps you learn how to choose the right business phone system.
If you’re wondering what type of system best suits your business, ask yourself the following questions:
- How reliant on voice calls is my business?
- Is my business growing and in need of scalability?
- Would integrating my business telephone technology with my computer software increase
- productivity?
- Do I have a reliable internet connection?
Answering these questions will help you learn how to choose the right business phone system.
VoIP vs. Landline
Upgrading to new technology or remaining complacent with a reliable system is a struggle that has persisted throughout time. Knowing how to choose the right business phone system for your company comes down to meeting your needs. All systems have pros and cons to weigh when making your choice.
VoIP Phone Systems
VoIP phone systems allow you to make and receive phone calls through your existing internet connection. One of the most popular features of VoIP service is the flexibility and adaptability they offer. With the COVID-19 pandemic altering how business is done around the world, VoIP is a perfect solution for remote work. Using voice calling functions through an internet connection allows anyone to use VoIP services anywhere they have internet access.
The internet-based connection means workers don’t have to worry about being near a single desk-phone. You can make and receive calls on multiple devices, like desktop computers, laptops, and mobile phones. VoIP phone systems offer advanced features, including:
- Video conferencing
- Conference calling
- Screen sharing
- Call routing
- International calls
- Call recording
- Voicemail
- Voicemails sent as email or text
- Web portal access
VoIP call systems also help reduce costs for small businesses while providing them the functionality and capabilities that formerly only large corporations had.
The one drawback some businesses find when using VoIP is the reliance on a strong internet connection. If your office or workspace is in an area with an unreliable internet connection, you may experience difficulties.
Traditional Landline Systems
Traditional landline systems are hardwired phones that a local phone company typically supports. Landlines are analog systems that are connected by copper wiring and require on-premise hardware. Without the on-premise hardware, your business will not be able to perform crucial functions such as call transferring and directories.
The most popular benefit of traditional systems is the reliable sound quality and connection. As business telephone technology continues to evolve, landline systems become more antiquated, making it harder to find providers. Because there are fewer providers, finding companies to repair or replace damaged equipment is becoming more difficult.
Hosted VoIP Business Telephone Technology
Service providers can administer VoIP services on-premise or through the cloud. Cloud-based business telephone technology is the perfect solution for emerging and small businesses looking to increase their communication abilities. When you choose to partner with a VoIP service provider, you get all the advantages of scalability and improved functionality without the cost burdens of using on-premise equipment.
Your cloud provider installs, maintains, and upgrades all of the technology and software you use as needed. This takes the workload off your IT department, allowing them to focus on core business solutions. Cloud-hosted solutions also lower your costs and provide you the ability to budget more accurately. VoIP providers typically charge a monthly fee based on the number of users you have.
CTMS Provides VoIP Services to Meet Your Business Telephone Technology Needs
If you are ready to increase your business phone system’s functionality and abilities, reach out to CTMS. We know how to choose the right business phone system for your growing business and help you scale as needed. Our cloud-hosted VoIP services also help reduce your costs. To find out more, contact us today.
