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When it comes to business telecommunications, you’ll need a reliable phone system to do a lot more than just make phone calls. 

We’ve come a long way since the traditional landline was introduced to the world decades ago. Technology continues to revolutionize the way we do business, and our telecom systems play a vital role in our everyday lives. 

Conducting business calls is only one small part of the many things we all deal with each day. Whether you own a small business that’s just starting out or you run an established company, it’s important to support your team with a business phone solution that has all of the capabilities they need.

This blog will show you what the must-haves are in business telecom technology. 

What You Need From a Business Phone Solution 

If you’re a business owner, you have a lot of responsibility on your plate. You have to make a number of important decisions, starting with which telecom provider you want to partner with. But it’s not just the calling plan that you need to worry about. The level of service is crucial, but you also need to make sure that the necessary resources are in place. 

To really maintain an edge, you must have a cloud-based phone system that’s equipped with the following features:

VoIP Transmissions

If you haven’t heard of Voice over Internet Protocol (VoIP) technology, you might be a few steps behind. VoIP is today’s most prominent form of business telecom technology. It’s no longer necessary to have an analog receiver to communicate with customers, teammates, or business partners. This IP phone system is supported by the power of the internet. 

Using a business VoIP service, you can gain an edge with:

  • An easier ability to scale
  • More mobile controls
  • Less maintenance and hardware
  • Fewer wires and headaches
  • Multiple communication outlets


VoIP phones come in a few varieties, but a private branch exchange (PBX) system is the cream of the crop. This virtual phone system can be hosted onsite or from a remote location such as your telecom provider. If you’re in the market for a small business phone solution, opting in to a hosted PBX plan may be your best option. Your telecom provider supports you with everything you need, giving you the ability to take advantage of all of the basic VoIP features for a very low price point. Users can control these features remotely. 

By logging in to your administrative portal, you can:

  • Manage the extensions in your network
  • Enable call forwarding and do-not-disturb capabilities
  • Activate conference calling settings
  • Contact auto attendant support

Powerful Internet Connectivity

An internet connection is a vital element for your business phone system. The internet allows you to transmit voice data in digitized packets. This gives you more bandwidth for your data to travel through. And the more bandwidth you have to work with, the faster your voice data will travel. 

The internet is also a critical factor in your call quality. Digitized packets keep your data compartmentalized so it doesn’t break off into an undesignated sound outlet. As a result, you’ll experience better audio quality. 

Reliable Phone Numbers

You can’t do much if you don’t have a phone number assigned to each device on your system. But that doesn’t mean you have to get a new number for every device you have to install. Businesses can keep the same number and add extensions any time they free up a new workstation. And since there are very few wires to untangle, you won’t have to deal with a frustrating connection. Just contact your telecom provider and let them know you have a new team member to bring on board. They’ll be responsible for getting your phone connected.

Flexible Endpoints

Today’s business phone technology depends heavily on endpoints. An endpoint is used to receive and send voice communications. Endpoints optimize the work of your internet signal, making it more flexible for data to travel from one outlet to the other without experiencing service interruptions. The most popular forms of endpoints are IP office phones, softphone apps, and mobile smartphones. 

Discover Your Treasure of a Phone System 

When it comes to business technology, CTMS is the gold standard. Our team works tirelessly to make your office environment as efficient as possible. Whether it’s VoIP technology, managed IT support, or cybersecurity, you can always count on CTMS to keep your team ahead of the curve. 

When you’re ready to take your business to the next level, contact us to set up your free consultation with one of Ohio’s brightest technology professionals!