CONTACT CTMS
Talk With CTMS About IT Support or a Technology Project
Tell us what is changing, what is not working, or which technology decision your organization needs to make next.
CTMS will route the conversation based on the service, industry, scope, and urgency involved.
Choose the Right Contact Path
New IT Partnership or Technology Project
Use the contact form to discuss ongoing managed IT, cybersecurity, Microsoft 365, networks, backup and continuity, strategic consulting, applied automation, or a defined technology initiative.
You do not need to diagnose the issue or know the exact CTMS service before reaching out.
Active Outage or Security Issue
For an active outage, suspected security incident, or serious system failure, use Urgent Help so the request can be triaged based on severity and availability.
Current CTMS Client
Need routine technical support? Email CTMS Support to open a ticket. If you already use the Client Portal, you can access it here.
Tell Us What You Need Help With
Give CTMS enough context to route the inquiry correctly. You do not need to provide a technical diagnosis or know the exact service you need.
Do not include passwords, credentials, customer information, or other sensitive data in this form. Current clients should use the Client Portal for account-specific support.
What Happens After You Contact CTMS?
Your inquiry is reviewed and routed based on the problem, service area, organization, and next decision involved.
The first conversation is used to understand the scope, affected systems, existing providers, internal responsibilities, and what has already been attempted.
Some questions can be addressed in that conversation. Others require documentation, access, or technical discovery before CTMS can define a responsible recommendation, scope, timeline, or investment.
Prefer to Call or Need Our Office Information?
Phone:
844-286-7644
Office:
847 Pier Dr.
Akron, OH 44307
Phone is appropriate for general inquiries. Current clients should continue to use the Client Portal for support tracking, and active outages or security incidents should use Urgent Help.
Not Sure Which CTMS Service Fits?
Start with the contact form and describe the problem, project, or decision in your own words. CTMS can route the conversation internally without requiring you to choose the service first.