Local Engineers.
Real Accountability.
No Outsourcing.
CTMS is built around experienced Midwest-based engineers who take direct ownership of our clients’ technology environments.
No offshore teams. No anonymous queues. No handoffs.
When organizations partner with CTMS, they work with real people who understand their systems, risks, and business priorities — and who remain accountable for outcomes over time, not tickets.
Leadership
CTMS leadership brings over 30 years of experience supporting regulated, security-conscious environments across Ohio and the Midwest.
Enrique Torres-Baiz
Chief Executive Officer
Justin Smialek
Chief Experience Officer
Josh Criss
Chief Technology Officer
Rick Pawlak
Chief Revenue Officer
Our Engineering Model
CTMS operates differently than national MSPs and outsourced providers.
Our engineering model is designed for clarity, speed, and ownership:
Ohio-based engineers only
No offshore or outsourced support
Direct access to experienced technical staff
Deep familiarity with each client’s environment
Clear escalation paths — no ticket roulette
Long-term ownership, not transactional fixes
This structure enables faster response, clearer communication, and durable solutions that address root causes — not symptoms.
Experience That Delivers When It Matters
CTMS engineers support organizations where uptime, security, and compliance are non-negotiable — including healthcare, manufacturing, professional services, automotive dealerships, and other regulated environments.
Our team brings:
Decades of combined real-world experience
Deep expertise across Microsoft, cloud, and security platforms
A security-first mindset built into every service
Operational discipline earned through partnerships spanning years — often decades
Built for Long-Term Partnership
CTMS is not optimized for volume or churn.
We are built for organizations that value stability, predictability, and disciplined execution.
When you work with CTMS, you know:
- Who owns your environment
- Who to contact when escalation is required
- What to expect — before issues arise
And that your technology is being managed with intent.
Ready to Work with a Team That Owns the Outcome?
If you’re looking for an IT partner centered on local engineers, clear accountability, and long-term operational confidence, CTMS is ready to help.